Privacy Policy

Last updated: 14th January 2025

1. Introduction

The Experience Group (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with us, use our website, attend our events, or engage with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect and process the following types of personal information:

Personal details such as name, email address, phone number, and company name
Business information provided when making enquiries or entering into contracts
Event-related information, including attendance details and preferences
Marketing and communication data, including your preferences in receiving communications from us
Technical data, such as IP address, browser type, device information, and website usage data
Payment information, where applicable (processed securely via third-party payment providers)

We only collect information that is necessary for legitimate business purposes.

3. How We Use Your Information

We use personal information to:

Respond to enquiries and provide our services
Plan, manage, and deliver events
Communicate with clients, partners, suppliers, and attendees
Improve our website, services, and customer experience
Send marketing communications where consent has been provided
Comply with legal, regulatory, and contractual obligations

We will not use your data for purposes that are incompatible with those listed above.

4. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests, provided these do not override your rights

5. Sharing Your Information

We may share your personal data with trusted third parties, including:

Event partners, venues, and production suppliers
Marketing and communications service providers
IT, hosting, and analytics providers
Legal, financial, or professional advisors

All third parties are required to handle your data securely and in accordance with data protection laws. We do not sell personal data to third parties.

6. International Data Transfers

Where personal data is transferred outside of the UK or European Economic Area, we ensure appropriate safeguards are in place to protect your information.

7. Data Security

We take reasonable technical and organisational measures to protect personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Access to personal data is restricted to authorised personnel only.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

9. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict processing
Withdraw consent at any time
Request data portability

To exercise your rights, please contact us using the details below.

10. Cookies

Our website may use cookies to improve functionality and user experience. You can control or disable cookies through your browser settings.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

The Experience Group

Email: info@theexperiencegroup.co

Address:

The Experience Group

811 W. 7th St, Top 4 floors (9th-12th) and penthouse, Los Angeles, CA, 90017, USA